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BitStarz Casino: User Experience

User Experience

Website Design and Navigation

BitStarz‘s website is designed with a sleek and modern feel, with a black and gold color scheme. There are two parts to the website layout of BitStarz, namely:
  • The menu bar is found at the top of the page. Players can navigate the different sections of the site through it.
  • The homepage features a banner showcasing their latest promotions and games, with categories for different game types located directly below. 

Unfortunately, there’s no search bar for games, which is a bit shocking. Instead, players can choose which provider they want to play with and choose their favorites there.  Then for our general observation, the site is optimized for both desktop and mobile use. It has an intuitive and a responsive design that adapts to different screen sizes. So, instead of us adjusting, the site does that for you.

Mobile Compatibility

BitStarz offers mobile compatibility on both Android and iOS platforms. They can access the whole website version in their mobile phone, which many online casinos can’t do. The mobile version is optimized for mobile devices, ensuring that the gameplay runs smoothly and the graphics are crisp. The casino also adjusts its size and holds on to the game for players accordingly and quickly. Some things we noticed, though, is that the mobile version requires more power, so it’s definitely heavy on battery and data use.

Account Registration and Login Process

We experienced a straightforward account registration and login process when signing up for BitStarz. The registration process involves getting your information like email, username, and password.

Then, the site sends a verification link to your email address. After clicking to verify, the site will take you to the login page where you can finally start logging into the site.

We also found the login process to be easy and quick. We simply entered our credentials and clicked the login button to access the account. Afterwards, a 2FA verification takes place and you can get the code in a second of up to three minutes.

Customer Support Options

BitStarz offers two primary customer support options: email and live chat. You can find them easily on the site, especially the live chat option. 

We also found that the live chat support was very responsive, and the agents were knowledgeable and helpful. The email support is also available, and BitStarz provides a contact form on its website that allows customers to submit their queries or concerns. We tested the email support and received a response within a few hours, which was quite impressive.

Language and Localization

BitStarz only offers two language options on their website, English and Russian. This may be a bit underwhelming for a large online casino that caters to players worldwide. But the good thing is, if you’re a native English or Russian speaker, then you’ll appreciate how everything goes in line with how you locally use your language on the site. For example, the name on the casino games can also translate to Russian from English and vice versa.

It would be more accommodating to offer more language options to serve a more diverse player base. However, the website is well-localized for English and Russian speakers, with all text and content translated accurately.

Overall User Satisfaction

BitStarz has generally received positive reviews from its users. The website is easy to navigate, and the game selection is diverse, offering a range of slots, table games, and live dealer options. Users appreciate the fast withdrawal process and responsive customer support options, including live chat and email. 

Some players have reported issues with bonus terms and conditions and slow customer support response times. But we thought this was due to peak hours and not really the quality of agents they have.

However, overall, users have had a positive experience with BitStarz and enjoy the casino’s features and gameplay options. The website’s design and mobile compatibility have also been praised by users.