We experienced a straightforward account registration and login process when signing up for BitStarz. The registration process involves getting your information like email, username, and password.
Then, the site sends a verification link to your email address. After clicking to verify, the site will take you to the login page where you can finally start logging into the site.
We also found the login process to be easy and quick. We simply entered our credentials and clicked the login button to access the account. Afterwards, a 2FA verification takes place and you can get the code in a second of up to three minutes.
BitStarz offers two primary customer support options: email and live chat. You can find them easily on the site, especially the live chat option.
We also found that the live chat support was very responsive, and the agents were knowledgeable and helpful. The email support is also available, and BitStarz provides a contact form on its website that allows customers to submit their queries or concerns. We tested the email support and received a response within a few hours, which was quite impressive.
BitStarz only offers two language options on their website, English and Russian. This may be a bit underwhelming for a large online casino that caters to players worldwide. But the good thing is, if you’re a native English or Russian speaker, then you’ll appreciate how everything goes in line with how you locally use your language on the site. For example, the name on the casino games can also translate to Russian from English and vice versa.
It would be more accommodating to offer more language options to serve a more diverse player base. However, the website is well-localized for English and Russian speakers, with all text and content translated accurately.
BitStarz has generally received positive reviews from its users. The website is easy to navigate, and the game selection is diverse, offering a range of slots, table games, and live dealer options. Users appreciate the fast withdrawal process and responsive customer support options, including live chat and email.
Some players have reported issues with bonus terms and conditions and slow customer support response times. But we thought this was due to peak hours and not really the quality of agents they have.
However, overall, users have had a positive experience with BitStarz and enjoy the casino’s features and gameplay options. The website’s design and mobile compatibility have also been praised by users.