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BitStarz Casino: Security and Fairness

What is Bitstarz’s license?

BitStarz holds a license from Antillephone N.V., which is a sub-licensing body of the Curacao Gaming Authority. It’s one of the most common licenses out there, and is not that selective or powerful in terms of credibility. We thought that it wasn’t fit for a large online casino that’s played worldwide. It would be better if BitStarz adopted a few more licenses outside of the Curacao jurisdiction, like from the Malta Gaming Authority.

Security Audits and Certifications

BitStarz employs industry-standard security protocols to ensure the safety and confidentiality of their players’ personal and financial information. They use SSL encryption technology to protect all data transmissions while players are on the site. They have a 256-bit SSL encryption, which is the latest version of the certificate. 

The site also boasts its comprehensive privacy policy that outlines their commitment to data protection. You can find it on their “Privacy Policy” link and there they highlight what they do when collecting their players’ data and how they take care of them. We thought that BitStarz has a very strict privacy policy, so that’s a good thing for players. But we also noticed how it’s also a problem for those who use VPN or other measures to access the site.

Additionally, BitStarz has received certification from iTech Labs, an independent testing and certification organization that verifies the fairness and randomness of online casino games. This ensures that players can trust the games offered by BitStarz to be fair and unbiased. It’s an audit that takes place from time to time, and casinos could easily lose this certification if found to be doing questionable things.

BitStarz also offers two-factor authentication as an optional extra layer of security for players. Here, players get a code either through SMS or email after logging in. So, BitStarz is able to verify who’s really opening the account.

KYC and Privacy Policy

KYC is integral to BitStarz. In fact, a player’s no-deposit bonuses could turn into thin air if they don’t provide KYC to the site.  So, what documents do you need to prepare before playing?

BitStarz requests the following documents :
  • Government-issued ID containing your full name, date of birth, and current address
  • Proof of address through billing in the last 90 days
  • Payment slips and bank statements for their AML measures
  • If you use a credit card, you need to take (1) a picture of it and (2) a selfie of you holding it

In terms of difficulty, it’s not hard to process KYC at BitStarz. It took us around 4 minutes a day to get through the verification process. But in terms of explaining yourself why you’re using VPN or why your address is one of their restricted areas, that’s where things get a bit messy. Nonetheless, you can contact their support to help you pass through this.

Anti-Fraud and Anti-Money Laundering (AML) Measures

BitStarz implements various anti-fraud and anti-money laundering (AF/ML) measures to make sure no player becomes a victim while playing on their site.

One of the most notable measures is the KYC (Know Your Customer) verification process that is mandatory for all players upon registration. This process involves submitting personal identification documents and other information to verify one’s identity.

Moreover, BitStarz employs the latest encryption technology to protect all transactions made on its platform. The casino also uses a monitoring system that tracks any suspicious activities and notifies the appropriate authorities if any fraud or money laundering is detected. BitStarz also has a dedicated AML team that regularly monitors all transactions and conducts investigations if necessary.

How does BitStarz deal with complaints?

BitStarz has a customer support team that handles complaints and queries 24/7 via live chat and email. When we tried it, we were able to connect with a human agent in the live chat in only a minute! They were very accommodating and would ask if we had any more queries before they closed the conversation.

The site also has a formal complaints procedure that players can follow to ensure their complaint is handled fairly and objectively. But for the most part, their support team could forward it, which is a good reassurance.

Responsible Gambling

BitStarz takes responsible gambling seriously and provides a number of tools and resources to help players manage their gambling habits. They partner with organizations such as GamCare and Gamblers Anonymous to provide support and assistance to players who may be struggling with problem gambling.

They have implemented measures such as setting deposit limits, loss limits, and session time limits. BitStarz also allows players to set limits on their game time, or self-exclude themselves entirely.

Additionally, BitStarz has received recognition for their responsible gambling efforts, such as being awarded the AskGamblers Certificate of Trust and the Best Casino of 2017 award from AskGamblers, which takes into account factors such as responsible gambling practices. Overall, BitStarz is committed to promoting responsible gambling and ensuring a safe and enjoyable experience for all players.